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Finally, an end to my Bayantel miseries!

February 16, 2010

Success!!! I finally saw the end of my Bayantel DSL miseries. The Bayantel technician, Dan, just left about five minutes ago… and he didn’t leave without providing a resolution to my DSL woes.

When he called their office to request for a test port or something, he was told that there’s already an instruction to transfer me from Shelf 2 to Shelf 3. I didn’t understand much of their conversation because it was laced in DSL jargon, so when I asked Dan to “translate”, he told me that the cause of my slow DSL speed is the congestion in the shelf where my connection was in. He also said that the new DSL wired customers are already on Digi40 while mine is still in E1… Na-E1 (Naiwan… left behind with the old configuration)?

What’s more, Dan said no amount of reconfiguration, modem resetting, speed tests, ping tests and trace route tests will change my speed because of the shelf congestion and the fact that I was still in E1 (I really didn’t understand what E1 is but I think it’s the archaic DSL connection of Bayantel).

So there… after several email exchanges they finally sent the guy who was able to resolve my problem. 

What I don’t know is for how long this “honeymoon” period will last or  if I’m going to have to ask to be transferred to a new shelf every month.

I’ve had this DSL connection for almost a year with my contract ending on March 26, 2010. Prior to this episode I was already thinking of getting one of those thumb-drive DSL connectors because of the portability it offers. I was actually going through the motions of reading several reviews about Globe Tattoo. Now that my DSL got faster, I guess I’ll really have to give it until March 26.   

I have tried Smart Bro prepaid but ended up giving it to my mother because it did not give me the speed Mo twister said it would give.

Based on my postpaid connection with Sun cellullar which only registers 1 bar (sometimes I don’t even have a signal) inside our house, I will not try Sun Broadband. I couldn’t even hear or understand what my husband is saying when he calls me using his own Sun postpaid line… how much better can I expect Sun broadband to be?

Globe Tattoo… I’d like to try it because I often (it’s not always) get a full 3 signal bars of 3G even in our bedroom. Other than that and the convenience, I don’t think I’m going to get a lot out of it as far as speed and consistency is concerned. Oh, but I like the soft phone feature, too. 

Can someone lend me a Globe Tattoo so I won’t have to spend another P895 on it?

 

Posted by ohmomi at 11:09 am | permalink

Previous Comments

hello, so you’re saying na ok na rin ang bayantel po na connection? because i am planning na magpakabit ng bayantel dsl.. sa 1st street guingona po ako nakatira.. please reply thanks

Posted by dhin at July 11, 2010, 11:19 pm

hi dhin,

so far, i’m still with bayantel. no major problems in the last 3 or 4 months.

i’ve been eyeing sana switching to a Sky bundle but sa P999 per month, you only get 512kbps eh.

sa bayantel P899 there’s SOD at 10pm-10am where you stand to get 1mbps. pero based on personal experience i get this speed around 1am na, which is fine with me kasi i work naman 10pm-3am.

may free trial pa din yung Sky, you might want to give it a try muna before getting bayantel so you can compare. when you get bayantel naka-tali ka na for 1yr.

pag may problema see to it na maitawag mo agad sa hotline and get a report number. tapos orasan mo na. if they don’t come and fix the problem in 24hrs, ask for a rebate of P500.

don’t settle for a technician coming within 24hrs. ang point is dapat ma-fix nila yung problema or ma-restore yung service mo within 24hrs.

they tried doing that to me, yung nagpa-punta kunwari ng technician, with matching time report at sabi pa wala daw tao sa house namin, pero wala naman pumunta at hindi naman na-restore yung service within 24hrs. ay naku hindi ako pumayag na walang rebate!

sabi ko mas malaki pa nawala sa akin kasi hindi ako nakapag-trabaho dahil i work online.

naku if you will settle for crap they will give crap talaga.

goodluck and share mo din dito what DSL service you decide to get. i’m always on the lookout for a better service provider that won’t cost me an arm and a leg.

thanks!

jen

Posted by ohmomi at July 12, 2010, 12:09 pm

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